Made at: Huge Inc. 
The Quality Payment Program rewards Medicare clinicians with payment increases based on their performance, instead of their quantity of patients. 
The challenge was to design a time-sensitive product for healthcare providers. How might we create a product that gives healthcare providers the right dosage of relevant information so that they can spend their time treating patients vs. trying to sift through overly drawn-out documents?
Fun fact: Over 1M+ clinicians use this program across America. 71% earned a positive adjustment and an adjustment or exceptional performance after the initial product release.
My role
Healthcare providers were reviewing long, convoluted documents and not getting information they needed up front. We designed, tested and launched a new experience that spoke to a core project principle: "The right information at the right time."  We designed a better hierarchy of information, let users dive deeper into the data and gave applicable actions to improve their patient care. This extended to every dashboard design (i.e. when a healthcare provider surveyed patients, and when a provider received feedback on their service).
Performance Feedback Overview Page
This dashboard is important for healthcare providers to see how they performed. This dashboard displays how their patient care performed according to CMS's Quality Payment Program. We wanted the page to scan well through big numbers and grouping of content. 
Quality Measure Detail Screen 
This performance category measures health care processes, outcomes, and patient experiences of their care. Each row is a measure ID or a type of patient care and it shows how it performed against benchmarks set by CMS. We decided to use a color-ranking system and formatted the content for the best legibility. 
Mobile Versions
Performance Submission
Within the first 4-6 months of each year, Healthcare providers submitting about their quality of care. We want to reintroduce the interface and it's purpose to the users and guide them through an efficient performance submission process. 
Performance Submission: Quality Measure Detail Screen 
After doing user testings on the previous Quality measure screens, we took our findings to improve this dashboard. Previously, all of the rows created a long page and users didn't want to see all of the measure ID's and their numbers. Users wanted to see the bigger overarching numbers because they want to use their time to save lives and collect the necessary data points. 
Performance Submission: Promoting Interoperability Detail Screen 
This performance category promotes patient engagement and electronic exchange of information using certified electronic health record technology. Users are either able to submit users a partner or third-party reporter of their hospital information. 
Performance Submission: Promoting Interoperability Detail Screen 
A modal example of the platform asking for user's consent. 
Performance Submission: Registry Detail Screen 
On this screen, an Accountable Care Organizations is able to see at a glance how all of their hospitals performed. 

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